A Commitment to Your Health and That of All Our Patients
At the office of Dr. Pedro de María Pallarés, our highest priority is to provide you with top-quality medical care, dedicating the time and resources necessary for accurate diagnosis and treatment. Your appointment is a time reserved exclusively for you—an essential space to care for your digestive health.
To maintain this level of personalized attention and ensure availability for all patients who need our specialized services, we have established the following cancellation and rescheduling policy. We thank you in advance for your understanding and cooperation.
Notification Required at Least 24 Business Hours in Advance
We understand that unexpected situations may arise that require you to change your plans. If you need to cancel or reschedule your appointment, we kindly ask that you notify us at least 24 business hours prior to the scheduled date and time.
This allows us to offer that valuable time slot to another patient who may need urgent care, helping us optimize the schedule and ensuring no one is left without the attention they need.
What Happens if You Cancel with Less Than 24 Hours’ Notice or Don’t Show Up?
The time reserved for your consultation is a mutual commitment. A late cancellation or missed appointment prevents us from seeing another patient during that time.
For this reason, appointments canceled with less than 24 business hours’ notice, as well as no-shows, will be subject to the full consultation fee.
This measure is not intended as a financial penalty, but rather to encourage responsibility and respect for the professional’s time and, above all, for the needs of other patients who are on a waiting list.
Force Majeure Situations
We fully understand that exceptional and unavoidable circumstances can occur (such as a sudden serious medical emergency or accident). These cases will be evaluated individually and with the empathy they deserve. If you find yourself in such a situation, please contact us as soon as possible to let us know. Supporting documentation may be required.
How to Cancel or Reschedule Your Appointment
You can manage your appointment through the following channels, always within our business hours:
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By Whatsapp: +34 669 16 96 99
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By email: Send a message to info@doctordemaria.com , including your full name and the details of the appointment you wish to change.
Once we receive and process your request, our team will send you a confirmation of the cancellation or provide alternative times to reschedule your visit.
Final Words of Appreciation and Commitment
We sincerely appreciate your cooperation in adhering to this policy. Your respect for our time and the needs of other patients allows us to maintain an efficient organization and, most importantly, to continue offering accessible, personalized, and excellent medical care.
Please don’t hesitate to reach out if you have any questions. We look forward to accompanying you in the care of your health.
Sincerely,
Dr. Pedro de María Pallarés